Terms & Conditions
Last Updated: January 15, 2026
Effective Date: January 15, 2026
1. Definitions
In these Terms and Conditions:
- "We," "Us," "Our" refers to keystone adva, a business consulting firm registered in Singapore
- "You," "Your," "Client" refers to the individual or organization accessing our website or engaging our services
- "Services" refers to the consulting services we provide, including Succession Planning Advisory, Risk Assessment Framework, and Innovation Process Design
- "Website" refers to our online platform accessible at keystoneadva.top
- "Agreement" refers to these Terms and Conditions along with any engagement-specific terms
2. Acceptance of Terms
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
You represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are accepting these terms on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
3. Service Description
3.1 Consulting Services
We provide professional business consulting services in three primary areas: Succession Planning Advisory, Risk Assessment Framework development, and Innovation Process Design. Detailed service descriptions, timelines, and pricing are available on our website and in individual engagement proposals.
3.2 Service Availability
Our services are provided subject to availability. We reserve the right to decline any engagement request at our discretion, particularly if we identify potential conflicts of interest or if the engagement falls outside our areas of expertise.
3.3 Geographic Scope
Our primary service area is Singapore. We may provide services to clients in other jurisdictions on a case-by-case basis, subject to applicable laws and regulations.
4. Engagement Process
4.1 Initial Consultation
The engagement process typically begins with an initial consultation to understand your needs and determine if our services are appropriate. This consultation does not create a binding obligation for either party.
4.2 Engagement Agreement
If both parties decide to proceed, we will provide a detailed engagement proposal outlining the scope of work, deliverables, timeline, and fees. The engagement commences upon your acceptance of the proposal and payment of any required deposit.
4.3 Scope Changes
Changes to the agreed scope of work must be documented in writing and mutually agreed upon. Such changes may affect project timelines and fees.
5. Fees and Payment
5.1 Service Fees
Our service fees are specified in the engagement proposal and are quoted in Singapore Dollars (SGD). Fees are fixed for the agreed scope unless otherwise specified or unless scope changes are agreed upon.
5.2 Payment Terms
Payment terms will be specified in the engagement proposal. Typical arrangements include an initial deposit followed by milestone payments or payment upon completion. Invoices are payable within 14 days of issuance unless otherwise agreed.
5.3 Late Payment
Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services if payments become significantly overdue.
5.4 Expenses
Unless otherwise specified, our quoted fees include all standard expenses. Any extraordinary expenses required for the engagement will be discussed and approved in advance.
6. Client Responsibilities
6.1 Information Provision
You agree to provide accurate, complete, and timely information necessary for us to perform the services. The quality of our deliverables depends significantly on the information you provide.
6.2 Access and Cooperation
You agree to provide reasonable access to relevant personnel, facilities, and documents as needed for the engagement. You will designate appropriate contacts and decision-makers for the project.
6.3 Implementation
Implementation of our recommendations remains your responsibility. While we provide guidance and frameworks, you are responsible for executing changes within your organization.
7. Intellectual Property
7.1 Our Intellectual Property
We retain ownership of our proprietary methodologies, templates, and frameworks. Upon full payment, you receive a non-exclusive, non-transferable license to use deliverables for your internal business purposes.
7.2 Client Information
You retain ownership of all information and materials you provide to us. By providing such materials, you grant us a limited license to use them solely for the purpose of performing the agreed services.
7.3 Restrictions
You may not reproduce, distribute, or commercialize our deliverables without our prior written consent. You may not use our deliverables for the benefit of third parties without our agreement.
8. Confidentiality
8.1 Confidential Information
Both parties agree to maintain the confidentiality of information disclosed during the engagement. Confidential information includes business plans, financial data, operational details, and other non-public information.
8.2 Exceptions
Confidentiality obligations do not apply to information that is publicly available, was known prior to disclosure, is independently developed, or must be disclosed by law.
8.3 Duration
Confidentiality obligations survive the termination of the engagement and continue for a period of five years from the date of disclosure.
9. Warranties and Disclaimers
9.1 Professional Standards
We warrant that our services will be performed with reasonable skill and care consistent with professional consulting standards. We will assign appropriately qualified consultants to your engagement.
9.2 No Guarantees
We do not guarantee specific results or outcomes from implementation of our recommendations. Business outcomes depend on numerous factors beyond our control, including market conditions, organizational execution, and external circumstances.
9.3 Not Professional Advice
Our services constitute business consulting advice and should not be construed as legal, tax, or financial advice. You should consult appropriate licensed professionals for such advice.
10. Limitation of Liability
10.1 Cap on Damages
Our total liability arising from any engagement shall not exceed the fees paid by you for that specific engagement. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.
10.2 Excluded Damages
We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.
10.3 Exceptions
Nothing in these terms shall limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
11. Termination
11.1 Termination by Client
You may terminate an engagement by providing written notice. You remain responsible for fees for work completed and committed expenses incurred prior to termination.
11.2 Termination by Us
We may terminate an engagement if you materially breach these terms, fail to make required payments, or if continuing the engagement would violate professional standards or applicable laws.
11.3 Effect of Termination
Upon termination, we will provide you with work completed to the date of termination upon receipt of all outstanding payments. Confidentiality obligations and limitation of liability provisions survive termination.
12. Dispute Resolution
12.1 Governing Law
These Terms and Conditions are governed by the laws of Singapore. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Singapore courts.
12.2 Informal Resolution
Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good faith negotiations. Either party may request a meeting to discuss the dispute.
12.3 Mediation
If informal resolution fails, parties agree to attempt mediation before pursuing litigation. Mediation costs shall be shared equally unless otherwise agreed.
13. General Provisions
13.1 Entire Agreement
These Terms and Conditions, together with any engagement-specific agreements, constitute the entire agreement between the parties and supersede all prior understandings and agreements.
13.2 Amendments
We may update these Terms and Conditions periodically. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the updated terms.
13.3 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.4 Waiver
Failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.
13.5 Assignment
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations with notice to you.
14. Contact Information
For questions regarding these Terms and Conditions, please contact us: